Privacy Policy

Last updated: 23 April 2026

This Privacy Policy explains how therentz (operating via the website obba.life, hereafter “we”, “us” or “our”) collects, uses, stores and shares the personal information of visitors and customers who use our platform to browse listings and make property reservations. By using our website and services, you agree to the practices described below.

Who we are

therentz is a property reservation platform that helps guests discover and book short-term and long-term rentals in residential compounds and standalone properties. Our website address is https://obba.life. You can contact us at +20 114 022 2189 or through the contact form on our website.

Information we collect

We collect personal information that you provide directly to us as well as information that is collected automatically when you interact with our platform.

Information you provide

  • Account details: first and last name, email address, phone number, country, and password when you register an account.
  • Reservation details: check-in and check-out dates, number of guests, property selected, rental type, and any special requests you add to a booking.
  • Billing information: billing address and contact details needed to complete a reservation. Payment card details are entered directly with our payment provider and are not stored on our servers.
  • Communications: messages you send through our contact form, email, WhatsApp or phone, including the content of your enquiries.

Information collected automatically

  • Usage data: IP address, browser type and version, device identifiers, pages visited, referring URL, search filters used, and timestamps.
  • Cookies and similar technologies: used to keep you logged in, remember your cart, measure traffic and improve the platform. See the “Cookies” section below.

How we use your information

  • To create and manage your account and keep you signed in.
  • To process and confirm your reservations, including sending booking confirmations, reminders and receipts.
  • To respond to your enquiries and provide customer support.
  • To send you service-related notifications (for example, reservation status updates or password resets).
  • To detect, prevent and investigate fraud, abuse or security incidents.
  • To improve our listings, filters, and overall user experience based on aggregated usage patterns.
  • To comply with legal and regulatory obligations applicable to us.
  • With your explicit consent, to send marketing communications about new properties, special offers or promotions. You can opt out at any time.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, keep your reservation cart intact, and measure performance. Some cookies are essential (for login sessions and cart functionality) and cannot be disabled; others are optional and used for analytics or marketing.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using parts of the reservation flow, such as signing in or completing a booking.

Who we share your data with

We do not sell your personal information. We share it only with trusted parties who help us deliver our services, and only to the extent required to perform their role:

  • Property owners and managers: when you make a reservation, we share the details needed to fulfil your booking (name, contact details, check-in and check-out dates, number of guests) with the owner or manager of the property you reserved.
  • Payment processors: to securely handle payment transactions. These providers process card data under their own privacy policies and PCI-DSS obligations.
  • Hosting and infrastructure providers: to store and serve our website, databases and backups.
  • Email and messaging providers: to send transactional emails, reservation confirmations and, where permitted, marketing messages.
  • Analytics providers: to understand anonymised usage patterns and improve our platform.
  • Legal and regulatory authorities: when required by law, court order, or to protect our legal rights.

How long we keep your data

  • Account data: retained for as long as your account is active. If you request deletion, we will remove or anonymise your personal data unless we are legally required to keep it.
  • Reservation and billing records: retained for the period required by applicable tax, accounting and anti-fraud laws (typically up to five years).
  • Support communications: retained for as long as needed to address your enquiry and to maintain a reasonable service history.
  • Marketing preferences: retained until you withdraw your consent or your account is deleted.

Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, where we are not legally required to keep it.
  • Object to or restrict certain processing activities.
  • Withdraw consent for marketing communications at any time.
  • Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details at the end of this page. We may need to verify your identity before acting on your request.

Data security

We apply reasonable technical and organisational safeguards to protect your information, including encrypted connections (HTTPS), hashed passwords, restricted administrative access, and regular backups. No method of transmission or storage is completely secure; if we become aware of a breach that affects your personal data, we will notify you and the relevant authorities in accordance with applicable law.

International transfers

Some of our service providers (such as email, hosting and analytics platforms) may be located outside your country of residence. Where your data is transferred internationally, we take steps to ensure it receives an adequate level of protection in line with applicable data protection laws.

Children’s privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify registered users by email.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch: